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Order Policies

SAFE AND SECURE ONLINE SHOPPING

ScoCar is committed to your safe and secure shopping experience. Our shopping cart is encrypted to ensure the secure transmission of any personal information you provide. All transactions on our website site are conducted using 128-bit Secure Sockets Layer (SSL) encryption.

PAYMENT METHODS

We accept American Express, Diner's Club, Discover, JCB, MasterCard, Visa, Amazon Pay, Apple Pay, Google Pay, PayPal, and Shop Pay Financing.

Please note that ScoCar is not responsible for any overdraft fees or finance charges incurred by a cardholder.

INTERNATIONAL CREDIT CARDS

ScoCar only accepts cards issued in the United States or Canada and does not deliver outside of the United States, PR, GU, VI, APO/FPO, or Canada.

CUSTOM ORDERS

ALL orders are custom manufactured to order and require pre-payment. 

ORDER STATUS

To check the status of your order, log in to your ScoCar account and click the “Order History & Tracking” link.  (For more information on your account click here.)

If you don’t currently have a ScoCar account, you can create one to check your order status.  Just use the same email address that you used to place your order and follow the instructions above. 

Make sure support@ScoCar.com is in your list of safe senders so that the order status emails we send you don’t end up in your spam folder.  You should expect emails to confirm your order, and to confirm your shipment / provide tracking codes for your order’s shipments.

If you’re having any issues tracking your order status via your account or email, please call us at 1-517-403-5739 or contact us HERE and one of our representatives will help you out!

ORDER CONFIRMATION

For all orders, you should receive an order confirmation email from scott@scocar.com within 10-15 minutes of placing your order. This email will include your order number.  

You should expect to receive a few emails from us after your order is placed: the first to confirm your order was received, then to confirm your order was approved (within one business day of placing your order), and finally to confirm your shipment / provide tracking codes for your order’s shipments.  (We may also send survey emails to ask for your feedback about your experience, unrelated to your order status).

If you do not receive an order confirmation email from us within 10-15 minutes of placing your order, please contact us so we can confirm that your order was placed and supply you with your order number.  

Reasons you might not have received your order confirmation email:

  • You entered an invalid email address at checkout.
  • Our email was intercepted by a spam filter.  Please check your spam / junk folders for an email for us.  You may want to add scott@scocar.com to your email list of safe senders.
  • There may be a question about your order (incorrect billing information for example) in which case we will email or call you about your order.

ORDER APPROVAL

Your order has not been approved until you receive a confirmation email from us (within 1 business day of placing your order).  We reserve the right to accept or decline your order for any reason at any time.  In some cases, additional verification is needed before your order can be accepted.

If additional verification is required, we will attempt to contact you via email or phone using the information you provided with your order.  If we are unsuccessful in our attempts to contact you, we have the right to refuse or cancel your order.

Please contact us if you have not received an order approval email from us within 1 business day of placing your order.

ORDER CHANGES AND CANCELLATIONS

We strongly suggest you call us at 1-517-403-5739 as soon as possible after placing your order if you need to change or cancel it, as we place orders with our suppliers quickly!  Please double-check that your order details are correct before submitting your order at the “Order Review” step of checkout.

An order that has already shipped cannot be canceled.  Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.  All returns may be subject to a 20% restocking fee.

If you need to change the address on an order that has already been shipped via UPS, email us at scott@scocar.com.  There will be a fee of $25 per tracking number to reroute the order while in transit.  Orders shipped via USPS cannot be changed while in transit.

BACKORDERS

In the event of a back-ordered item, we will ship the in-stock items when appropriate.  We will then contact you via email to inform you of the out-of-stock item and give you the option to hold the back order until the item is in stock or cancel the backorder.  All orders require pre-payment.

For the current ETA of an out-of-stock part, please contact us at scott@scocar.com.

YOUR SCOCAR ACCOUNT

You can easily create an account with us to take advantage of features like:

  • Easily track your order status
  • Save addresses and payment methods for express checkout
  • Access store credits, and get exclusive deals and discounts

You will not be able to access sensitive personal information stored to your account (such as addresses or payment methods) until you verify you are the owner of the account via an email we will send you when you register.  If you don’t receive the email and it’s not in your spam folder, just log in to your account and you will be able to click a link to resend your verification email.

You can create an account by logging in with your Facebook or Google credentials.  We will never post any information at any time to your Facebook or Google accounts.  These methods of logging in simply authenticate you are who you say you are via those systems vs by our account system, and cut down on the number of passwords you have to remember.

If you forget your password, you’ll find a “Forgot Password?” link under your login options when you visit your account.  Follow the instructions to reset your password.

All personal information collected in your account is encrypted and stored securely.  Please make sure that if you are using a shared computer, you log out when you have completed your visit to prevent unwanted access to your account.

If your account is missing order history or other information, it may be because you are using an email address that is not associated with an email address you used in the past, which is linked to your missing account details.  Contact us for assistance.

SCOCAR CREDITS

You may receive a ScoCar credit, associated with your account, for the following reasons:

  • From time to time we may offer promotional or time limited store credit with fixed expiration dates.
  • At other times we may provide non-expiring credits, for example, if you redeem a gift certificate and have a balance left over. 
  • If your account has a credit applied to it, you can log in to review it or apply it during checkout.  Your credit will be automatically applied to your order and you will be able to remove it on the “Billing” page of checkout if you wish to save it for later use.  When applying your credit to an order, we always draw from credits that will expire first. 
  • Please note that the way we link your credit to your account is by the email address you provide us.  If you log in with an account that doesn’t match that email address, you won’t be able to access the credit, but you can update the email address on your account or contact us for help combining your accounts should you have more than one that should be combined.

Store credit generated from ScoCar gift certificate balances will never expire.  You’ll find more information about our gift certificate policies in the section after this one.

Credits cannot be returned or redeemed for cash value, resold, or transferred for value.  They are only for use on ScoCar.com or if you call in to place an order under the email address associated with your account.

SCOCAR GIFT CERTIFICATES

Gift Certificate redemption:

  • Gift certificates purchased from ScoCar.com can only be redeemed at ScoCar.com.
  • There are two ways to redeem your gift certificate at ScoCar.com. Either enter the gift certificate number on the “Billing” page during checkout, or, if placing a phone order, provide the gift certificate number to the customer service representative completing your order.
  • If you place an order that exceeds the balance of your gift certificate, the balance must be paid with a valid credit card, PayPal account, store credit if available, or another gift certificate (you can redeem multiple gift certificates on a single order.)
  • Any unused balance after purchase will be converted to a store credit and applied to your account (if you don’t have one, we will create one for you, you’ll just need to enter your password after checkout or return to the site at a later time to set your password for the account associated with the email address used on the order).  This way you won’t need to enter your gift certificate number each time you want to use your balance!  Just log in and you’ll be able to apply your credit during checkout.  You’ll also be able to review your available credit balance in your account.

Gift Certificate expiration:

  • Gift certificates purchased from ScoCar.com will never expire.
  • Store credit generated from ScoCar gift certificates will never expire.

Checking your Gift Certificate balance:

  • To check your gift certificate balance, begin the checkout process and proceed to the “Billing” stage of checkout (you can do this without completing an order).  In the “Payment Methods” area toward the bottom, you’ll see an area to enter your Gift certificate code to the right of the credit card form.  Hit “apply” to see the balance.  If you don’t wish to proceed with your order at that time, simply exit
  • If a store credit is generated from your gift certificate balance, you will be able to check how much credit you have on your account by logging in and visiting your account summary page.  Look for the blue stripe! 

Gift Certificate / Store Credit limitations:

  • Gift certificates + store credits cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law.
  • Gift certificates cannot be used to purchase other gift certificates.
  • Promotions, coupons and other special offers may not be used to purchase gift certificates.
  • com will not replace lost or stolen gift certificates.
  • com will have the right to close customer accounts and bill alternative forms of payment if a fraudulently obtained gift certificate is redeemed to make purchases on www.ScoCar.com.