Shipping Policy
Shipping Rates: ALL orders include FREE shipping in the lower 48-states only.
Estimated Shipping Dates: Estimated shipping dates are provided by our suppliers and included in the product description header on each product page. These dates are approximations and subject to change.
Drop Shipped Products: Products on our web site are custom, manufactured to order, and not stocked at our warehouse. Those products may take extra time for building, processing, & shipping. How long a drop shipped order may take to process and ship depends on raw material availability, component availability, machining/finishing times, assembly, quality control, packaging, and shipping. Some suppliers are small shops who are great at manufacturing custom products but do not have the systems or computer processes necessary to provide tracking numbers. In those instances, shipment tracking numbers may not be available timely or at all.
Shipping Methods:
- UPS Ground or Fed Ex Ground (The carrier and method is determined by our suppliers only)
International Shipping: We do not ship outside of the continental United States.
Damaged Merchandise: In the event that your product arrives damaged from the freight company, you immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to
(1) keep the product and file a claim (ask for a claim form from the driver)
(2) refuse the product and have it sent back to us.
It is best to document any problems with a digital camera if possible. VERY IMPORTANT!! Please try to inspect each piece of equipment thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and ScoCar from all damage claims.
If the delivery driver does not allow you to inspect each piece, please note on the delivery receipt the following statement. POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION and then sign where required. If these terms are not followed we cannot be liable for any replacements or refunds.
Our packaging and shipping experience reduces the chances of damage. However, in the event of damage, please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 7 days of arrival. Please send us photos of the damage by email to scott@scocar.com.
Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem or issue a pickup to replace the product at our discretion.
Missing, Lost, or Stolen Merchandise: If your package was left at your business or residence (without a signature), we cannot be held responsible for lost, stolen, or missing merchandise. If your merchandise arrived, please check the contents of the shipment as soon as possible. Make sure that everything you ordered and paid for has been sent to you. Check each item against your original invoice from us. If you find an article missing, check the invoice to be sure that it is not back-ordered or will be shipping separately at a later date. Please check all packaging for small parts (contents may have shifted during shipment). Back ordered or drop shipped items should be noted on your invoice. If you determine item(s) are missing, or you received the wrong item(s), report the exception to us within 7 days by scott@scocar.com and include a copy of your invoice number.